Wrikles in the artwork

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Joined: Dec 6, 2007 10:45 pm
Location: Philadelphia PA

Wrikles in the artwork

Post by blombard » Jan 10, 2008 10:49 am

Hi, i've just received a scroll and there are quite a few wrinkles in the bottom of the piece, i've tried to iron it, but to no avail...any other suggestions?

Thank you!

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The Boss
Posts: 6091
Joined: Oct 30, 2007 11:30 pm
Location: San Diego / Beijing

Post by Gary » Jan 10, 2008 10:30 pm

If this is one of ours (an order from us that you placed), we'll exchange/replace the scroll at no charge.

I can only imagine what could cause this (USPS squashing it, a bad batch of the handmade paper used in the construction of the scroll, or a crazy change in humidity are often the culprits).

Oddly enough, just hanging a wall scroll for some time (a week or two) may allow it to naturally relax. Often waves or wrinkles go away.

Anyway, let me know the situation and I'll take care of you.